Delivery Policy
Lorin Online Shopping Mall – (www.lorindaama.com)
Thank you for shopping with Lorin Online Shopping Mall. We aim to give you a smooth and reliable delivery experience locally and worldwide. Please read our shipping policy below.
1. Delivery Within South Africa
We proudly deliver On Request to all provinces in South Africa
Delivery Timeframes
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Standard Delivery: 2–5 business days (Local)
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Express Delivery (major cities): 1–2 business days (Local)
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Remote Areas: 3–7 business days (Local)
Shipping Duration & Fees
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Flat Rate Standard Delivery: at Checkout
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Duration: 20 – 60 Days
Courier Partners
We use trusted International Couriers Services for fast and secure delivery. Tracking details are sent via email or SMS once your order is shipped.
Tracking numbers provided may refer to a consolidated cargo shipment and not individual parcels. Orders are shipped via consolidated cargo. Delivery timelines may vary.
2. Shipping to Southern African Countries
We deliver to neighbouring countries within the SADC region On Request, including:
Namibia, Botswana, Lesotho, Eswatini, Mozambique, Zambia, Malawi.
Delivery Timeframes (SADC)
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5–20 business days depending on destination and customs clearance for goods coming from South Africa
Fees
Shipping fees are calculated based on weight and destination and will be communicated to the clients.
Customs & Duties
Customers are responsible for customs/import duties required by their country. Unless the customer wants us to take care of that.
3. International Shipping (Rest of the World)
We ship globally through Secure international Courier Partners (On Request).
Customs, Taxes & Import Fees
International customers are responsible for any customs duties or taxes required by their local authorities.
4. Order Processing
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All orders are processed within 1–5 business days.
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Orders placed on weekends or public holidays are processed the next business day.
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Once shipped, you will receive a tracking link to follow your parcel’s journey.
5. Delivery Address Information
Please ensure your address, contact number, and postal code, zip code are correct.
Lorin Online Shopping Mall is not responsible for delayed or failed deliveries due to incorrect address details.
6. Missed Deliveries
If a delivery attempt fails, couriers may:
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Re-attempt delivery
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Contact you to arrange a suitable time
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Hold the parcel for collection at the nearest depot
Unclaimed parcels may be returned to us. Additional shipping or delivery fees may apply for re-delivery.
7. Lost, Damaged, or Delayed Parcels
Your satisfaction is important to us.
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If your order arrives damaged, please contact us within 48 hours with photos.
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If your parcel is delayed or lost, contact us and we will assist in opening an investigation with the courier.
8. Pre-Order Items
Pre-order items have longer processing times. Estimated delivery dates will be shown on the product page or confirmed via email. (Most of Our Products are Pre-Ordered)
Orders containing both pre-order and in-stock items may ship together unless arranged otherwise.
9. Contact Us
For shipping or order-related questions:
📧 Email: support@lorindaama.com
📞 WhatsApp: +27 83 398 5167
📍 Location: Midrand – South Africa